KML Bearing and Equipment Ltd.
Customer Satisfaction Questionnaire(2008)

Dear Sir / Madam,

It is our great honor to cooperate with you, and we highly appreciate your kind cooperation and support in 2008. We would be very grateful if you could spend a few minutes in filling in this small questionnaire. Your comments are very important and helpful for improving our services in the future.

Please kindly send back the fulfilled questionnaire(clike to download) to our Marketing Department by fax No.:+86-20-8469-8689 or by e-mail: ahliangchen@kml-bearing.cn or by inputting below online form.

Thank you!

Company Name:? Contact person:
Tel:? Fax: E-mail:

(1) Please rate your level of satisfaction with the following aspects:
Question
Satisfaction
Lowest??
Highest
Importance
Lowest??
Highest
A. Product Quality 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
B. Product Range 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
C. Quality against Price 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
D. Economic Replacement of Leading Brands 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
E. Packing Quality 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
F. Packing Image 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
G. Lead Time 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
H. Product Development Ability 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
I. Quick-response Service 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
J. Professional Technical Support 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
K. Website Information 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
L. Product Catalogue 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
M. Newsletter 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
N. Promotion Materials 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5
O. Trouble Shooting 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5

(2) Comparing with year 2007, which of above have an obvious Improvement in KML?
1.? 2.?
3.? 4.?
(3) Comparing with year 2007, which of above need to be improved further in KML?
1.? 2.?
3.? 4.?
(4) Which are the key factors of purchasing KML products?
1.? 2.?
3.? 4.?

(5) In your territory, which brands are KML’s direct competitors? i.e. the grade or prices are similar to KML

(6) KML occupies?% in total purchase amount of your company.

(7) What kind of advertising materials do you need to promote KML brand?

(8) Please evaluate the sales of KML products in your market in 2009.
A. Increased. B. Unchanged. C. Decreased.

(9) Please describe if any discontent.